Reviews for Joe's Bar

01/30/2024 - MenuPix User

01/01/2024 - MenuPix User

12/07/2023 - MenuPix User

08/27/2021 - Kassi Howard
We were visiting Llano this afternoon for an appointment and decided to try out “Joe’s Bar”. We arrived at 11:00 am on the dot, the doors were locked so I called, asked if they were open and they opened the doors. At first appearance it seemed to be a neat “hole-in-the-wall” restaurant, we ordered an appetizer and two burgers, we tipped 20% when paying hoping it would be a wonderful experience. While waiting we discussed bringing our large family back one evening/weekend. It became 11:35 pm and two locals had come in about 20 minutes after us (11:20am) and ordered the same appetizer as us and they’re appetizer was delivered. At this time, I took our receipt (*see photo) to the counter to address this with the (waitress/cashier). I stood in line behind a gentleman, when I heard an order bell. I looked into the order window and saw two burgers waiting to be taken to a table. Once the gentleman went to walk away, I approached the counter and the (cashier/waitress) (named AMY) said “I have an order to take out” and begin walking away from me. I kindly said, “I understand, I believe that is our food, that is what I am hear to speak with you about”. She continued to walk away. (Wonderful customer service 😳). I followed her to the order window and spoke with her and the lady who had placed our food into the window. I expressed my concern about our appetizer not coming out, others being served the same appetizer coming in after us but being served prior to us, and explained we now had 22 minutes to get to our appointment across town. (It was now 11:38 am) The woman behind the food counter was extremely apologetic and told me she would have our appetizer out immediately. Our appetizer arrived at 11:40 am. We had to pack up all of our food and take it to go so we were not late for our appointment. When leaving I asked the (cashier/waitress) at the front counter what her name was and she replied AMY. I asked her what the owners name was and she replied KIM and immediately followed it with “SHE’S MY MOM, SHE WON’T FIRE ME” and walked off before I could even comprehend what she just said.
Please spare your children and family from experiencing this negativity, absurd, rude and immature behavior. This is completely unacceptable. I have worked in customer service for 15 years and I am appalled, but reading other reviews, sadly I’m not terribly surprised.

Save your money, spend your money with an establishment where you are treated with respect. We will never be back and I pray you don’t make the same mistake we do. The entitlement and disrespect in this establishment is one I’ve never witnessed before.

Until they have a wake up call and realize that hard work, respect, and customer service is what makes a business and brings customers back. They should never be able to open their doors again.