Reviews for TGI Friday's

12/25/2014 - E.A.
Christmas Night dinner... Server was great but basically had to do the manager's job of damage control as well. Our orders were mistakenly delivered to some other table. Ok, mistakes happen. So we had to wait double time for the kitchen to re-make our ordered dishes. Server came and asked us if anyone (I.e., the manager) had come by to explain what had happened. Of course, answer to that was "no" and remained that way for the rest of the night. We did get comp'd for a bowl of soup for our inconvenience (and kudos to our server for making that happen). But yet, the manager never came by to apologize on behalf of TGI Friday for the order screw-up... could not spare two minutes of time out of the near two hours we were there to even give us a "make-good" line. It left me wondering: If the manager failed to take responsibility for the shortcomings of the staff members responsible for the screw-up, then what else is that same manager failing to take responsibility for in the service granted to the customer base of this establishment by the staff under that manager's watch? It definitely makes me weary of coming back to this place with the same trust I did prior to today. Caveat emptor... BUYER BEWARE!