Reviews for Sgambati's New York Pizza

07/10/2023 - MenuPix User
I have always enjoyed their food and was really craving it last weekend. My girlfriend and I went and about 1/3 of the tables were full and a couple more people waiting for takeout. We ordered water and got the garlic knots right away. They were delicious like always. An hour passes and as we were waiting patiently we were told that our order was mistakenly deleted so we had to reorder (Chicken parm and a grilled chix sandwich). The waitress was very apologetic so we reordered and had to tell our later plans that we would be late. Still waiting patiently but after another 35 min we decided to just pay for the knots and leave. I went to the counter and asked to pay. The owners daughter was there and had to ask her mom for help on the register. The owner walked past five or six times without even looking at us. It was disappointing that the ownership didn't care enough about our experience to even attempt to apologize. I was completely polite but clear that we just wanted to pay and leave. I was surprised that the daughter indicated she was giving us a break by charging us $11. On my way out, I peeked at the menu and sure enough garlic knots were only $7. We passed the waitress near the door and I stopped her and said that I was planning on giving her a tip but was surprised we were overcharged. At that moment the owner comes stomping up and starts yelling at me. I couldn't get a word in edgewise as she yells about being busy and they "already took the pizzas off our bill". She's still screaming at me as I stand there completely stunned. I made some comment about, this is how you treat your customers? And as she continues to yell I just walk out the door. I don't care how good the food is, she doesn't deserve another dollar from me and will let everyone know that she should be as far away from the front of the house as possible. Eat there at your own risk.

05/11/2015 - Wendy
Usually the pizza is very good but last night on Mother's Day the pizza we ordered was less than desirable. First of all we were told told that they made a mistake on our order by putting black olives on but then the cook person told the waitress what she thought was our pizza wasn't, ours was still in oven. Then when we received our pizza it wasn't cut very good. When we put the slices of pizza on our plates the toppings all fells off causing us to scoop up off our plate. The crust was over cooked . Perhaps a mistake was made and they retook toppings off put new ones on and rebaked?