Reviews for Jennoely's Pizza

04/08/2024 - MenuPix User

01/31/2015 - Kelly
We have been long time customers of Jennoely's Pizza and have never had a single complaint, ever. Until now.....About 1 week ago we ordered 2 large pizzas, they were delivered on time and still warm/hot. The pizzas were sooo greasy it was awful. One of them was inedible it was so bad. The crust had turned to complete mush. The other pizza was not much better but we were able to eat it. So in all fairness I called to notify them right away of the one pizza that we could not eat and they said no problem, we will credit you one pizza on the next order.
Next order: about 5 minutes ago: I called to go ahead and make another order and use my one credit. It turns out that my $14 pizza ($22 on regular price) I ordered now only had a $7 credit. I spoke with the girl handling the order and tried to make basic math out of our order and credit, she understood and I could sense she was uncomfortable so I asked to speak with her manager. This lady got on the phone and argued with me! she said it was impossible for me to get a greasy pizza, that their topping don't have grease! (toppings were: bacon, ham, BBQ, Chicken, Pineapple and obviously cheese).
I began to fall into her trap and argue but as soon as I began to speak she just hung up on me.
Real professional, way to keep your long term customers happy.Congratulations for trying to act like Roxy From Savannah Oyster House. Maybe take notes from them, this community will not tolerate customer service that is this poor.