Reviews for Fortune Cookie

07/12/2016 - Amber
Wish I could leave 0 star. The manager is horrible and has horrible customer service. We called to report problem and the manager stated he would replace the order, but it would have to be the next day, due to closing time. The following day we called to get the order replaced, good thing we kept the food, and didn't eat it; because the manager asked for the food and then said he would only replace our order of we could prove none of it had been eaten. We had paid $20 for chicken and fried rice the manager originally promised to replace. Then the manager stated he would only replace the chicken half of the meal but not the vegetable fried rice because they did not mess up the rice, who eats chicken without rice? He would remake the rice but wanted us to pay for it twice!!!We asked for a refund, as we usually are repeat customers and are not comfortable with rude disgruntled people handling our food. I told him I would write an honest review. He said he didn't care about the review or if we ever came back. He told us that he is just the manager, not the owner.

Never returning. They don't value patrons.