Reviews for Platinum Jaxx

01/27/2009 - MenuPix User
This place has the worst service I have ever seen and we eat out a lot! Very unorganized and unprofessional. One girl was dressed in her pajamas with a stretchy thing wrapped around her head like she was getting ready to have a facial. They had the dishwasher "helping" out but it just added to the confusion. In all there were 4 different people serving the room as a whole and none of them could keep anything straight. One food order was placed as soon as we got there because there was a chance they were going to have to leave early. But then nobody came back to take anyone else's food order until about 3 minutes before the "expidited" order came out. When they took the drink order they asked 3 out of 6 people what kind of soda they wanted and then turned and walked away with out getting the rest. About half way through the meal, one person asked for a coke who had originally ordered water, and about 10 minutes later they slapped an opened can of diet coke on the table and left. Everyone else had glasses with ice and straws. Also while the others were waiting for their food, 2 different attempts were made to deliver food that was meant for a different table. Then at the end they brought the bill and disappeared. All the other diners had left, so the room was empty. We had to get up and go find somebody. Throughout the whole experience the server in her pajamas kept calling us ridiculous names like "Peanuts" and "Pookie" and other weird stuff.

The service has never been great, but usually the food makes up for it. Not today. They brought the wrong food, cooked it wrong, brought the wrong drinks, and even billed us wrong at the end. I was scared to give them my credit card for fear that they would charge it wrong too!