Reviews for Mama 'n Papa's Pizza Grotto

06/04/2024 - Rana O.
Awesome

04/06/2015 - Pam
I had a bad experience at Mama Papa's Pizza. My folks who are elderly eat here sometimes. This was my first visit to get take out for them.

Well, Mama's Papa's got the order wrong (which can happen, no big deal). So, I called them to explain what was wrong with the order. The person on the phone talked to the manager who said he filled the order himself and it was right.

Well, I didn't waste my time on the phone arguing how I was supposed to get a meat sauce and a marinara and instead got two marinara and one was supposed to be the dinner size but both were the same size with the same sauce. The person who took the order said the dinner size would be about twice as much. So, I feel I was overcharged without getting what I should expect. Really, the manager should have taken the call rather than just get defensive and have the receptionist/waitress relay the message. I'm in sales and don't ever tell a customer that I am right and they are wrong. I believe this was badly handled. I guess they've been around so long, they don't need good customer relations. But, I won't go back. My first visit will be my last and I'll find a new Italian restaurant for my folks.

My advice is just to order the lunch size. The dinner size is more expensive and if at all, a minimal amount more food. If taking out, check your order to make sure it is correct before you leave.

And my message to Mama's and Papa's pizza is that an unhappy customer is 7 times more likely to share their bad experience as the happy customer. Management should take the time to take the complaint and an apology whether the customer is right or wrong might go a long way.