Reviews for Pho Lucky

11/25/2020 - Barbara Holden
AWFUL Customer Service, AWFUL!!! I have been a patron since 2009. I considered this the best Pho Restaurant ever. Recently they begun to omit the bean sprouts, fresh jalapeno, fresh basil, fresh lime slices and the hot sauce from all online orders for Pho. Your order is delivered missing all of the most important items. Who eats Pho without these ingredients. They must have been bought by someone or are under new management. Their front counter customer service rep, Christina, is HORRIBLE. She will not provide the missing part of your meal, even if you want to drive there and pick it up yourself. Christina even cancelled Door Dashes redelivery order when Door Dash called to confirm the missing ingredients would be provided with the redelivery order. Christina claimed the missing ingredients where "complimentary". These most important ingredients are not available on the online menu to order even if you wanted to pay for them. The vegetable option for purchase is steamed broccoli and bock choy and they do not clarify that. You find that out once your order is delivered still missing the most important ingredients, bean sprouts, fresh jalapeno, fresh basil, fresh lime slices and the hot sauce. Christina is a blemish on a fabulous restaurant and has saddened my once loved enjoyment of ordering from Pho Lucky. What a huge disappointment.