Reviews for El Camino Mongolian BBQ

01/15/2024 - MenuPix User

12/12/2023 - MenuPix User

11/28/2023 - MenuPix User

03/09/2013 - Mike Duran
Sad Experience

Starting out... I've been frequenting this Restaurant for over 10 years and never had a bad experience until last night..

The food is good, but in the pursuit of efficiency, they have sacrificed a key rule in the Restaurant business.

"Courtesy to customers". - Yes, Friday night is a busy night, but nothing
excuses one from being courteous to your customers.

Recent policy changes have dictated that everyone in a party must be present before seating. If not, you go sit in a small corner and are not even allowed to stand in the lobby. I witnessed another customer get totally ignored and her presence not even acknowledged. My treatment was even worse, as I was insulted. And this is for a loyal customer of 10 years, who has spent thousands of dollars there over that time.

We have had many family events at this restaurant and quite often have introduced new people to the place. In fact, I had invited some people to join us there.

When my guests arrived, we left to go to another restaurant down the street, where we spent well over $150 for dinner and drinks for 4. BTW: Service was wonderful at that place.

So, I for one will stop introducing people to this place and personally will NEVER go to this place again.

FInally, I just wonder if the owner ever acknowledged that poor woman waiting in the lobby to get in.