Reviews for Chili's Grill & Bar

01/10/2024 - MenuPix User

12/02/2023 - MenuPix User

05/06/2023 - Horrible
We called ahead for seating for 4 adults and 1 child. We were first on the list.

Upon arriving at the restaurant, we were informed that 2 large groups came in earlier and being on the list didn't matter and we would need to wait 20-30 minutes. The reason for this was an "official company policy" (according to later talk with manager) that those parties would need to actually receive food prior to us being seated. In other words, it was a mathematical numbers issue.

Several groups of 2 entered the restaurant and were immediately seated. This was at least 8 persons and we continued to sit and wait with our 5 people.

It was now 45-50 minutes of waiting with no explanation or communication from the hostess or anyone else.

I then inquired to the hostess about the situation and she again said the number of customer that can be seated (many large tables available) depended on how many people had received food.

Knowing that at this point 8-10 people had been seated, I asked to talk to the manager who reiterated that we were waiting because of the "numbers". I indicated that her explanation didn't line up as 8-10 people were seated before us and we had five.

She looked at me with a confused look and no explanation so we elected to leave around the 60 minutes of waiting mark.

This all happened after we were first on the call ahead seating list ...