Reviews for IHOP

05/10/2023 - Melissa Nance
Extremely displeased with Market st ihop in Wilmington NC. We sat down & ordered directly behind the table next to us but they received their food & finished eating & left 15-20 mins b4 we even received our food. Waiter never even acknowledged the fact that we weren't eating yet or what the hold up was on our food. It wasn't until I asked that we were even acknowledged. The server I asked was not our waiter. The server I asked was Extremely apologetic & went to find out the hold up, at that point we'd been there 45 mins , found out another server had taken our food & our server didn't even know or inquire. We attempted to cancel the order & leave but Julia stopped us & expressed her sincere apologies & urged us to stay, that she would get the manager to comp our ticket. Once we FINALLY received our food, over an hour after ordering, the manager FINALLY came over & offered to (discount) our ticket. I said then you can keep the food we'll go down the st. Needless to say our ticket was comped & we tipped Julia instead of our waiter. I'm a server & I've been a manager as well. I know that they handled this horribly & I would only go back if Julia was our server.

12/20/2020 - Jane
We went to IHOP in Wilmington NC on Market Street. We finally got seating, not realizing they were going to send out a text when it was our turn. The waitress was very nice and we got our food which was very good. EXCEPT there was a group of young men sitting at a table near us and must have been watching a soccer game on their phones. Not just one phone but looked at all five or six phones It was so loud that we could not even talk or enjoy our food. we asked them twice if they would please turn the phones down and another couple near them asked them also. They did all of 20seconds then louder than ever!!!!!!!
The waitress was very busy but when we left I wrote a note on the bottom of our bill and told the lady at the register what happened. She told us there was nothing they could have done even if we had asked them too.
This experience was horrible and I believe that they had to have heard the noise and request them to tone it down.
I nor my friend will not be visiting this location again. Normal talking is expected but not what we went through.