Reviews for Baskin-Robbins

05/28/2013 - Lei C.
Baskin-Robbins in Ewa Beach is a location with probably the worst customer service in existence. If the employees there are unprofessional and rude, its truly the store managers fault. I have personally dealt with the store manager Heidi, and believe me, she has the worst manners and lacks professionalism in the biggest way. Long story short, My wife ordered and paid for a full sheet ice cream cake on a Monday for my son's birthday party on the following Sunday. They guaranteed the ice cream flavor and the white cake to fill our order. On Friday night at 9 pm a worker calls to tell my wife that they cannot fill my order with both the ice cream flavor and the white cake, which they don't even carry anymore. I told the employee that I will come in the next day to speak to the store manager. On Saturday I saw Heidi. I told her about the call and that I felt it was unacceptable to be contacted so late to change the order, and that I need her to fill it like promised. She treated me with no respect and basically was trying to blame me and her employees for what happened. I told her that she is the store manager and that she is responsible for all aspects of the store and that she needs to fix this situation. She called the owner and was talking to him on the phone in front of me. She proceeded to talk poorly of me to the owner and how none of this is her fault. She is very unprofessional in appearance and in dealing with customers. She treated me like trash and never took ownership of what happened. Bottom line, they couldn't fill my order and I had to change it. The next day when I went to pick up the order she was playing games on her ipad in full view of all the customers in the store. Heidi claims to have 16 years in the business. It really doesn't show. She sucks at her job. I will never go back there. They don't treat their customers right and are very unprofessional. I will recommend everyone to go to a different location. The owner told me that he will talk to her, but I know he did nothing. I guess he isn't worried about loosing customers.