Reviews for Shanghai 360

06/25/2020 - Benjamin Hargreaves
For the 8th time this year alone I have went to Shanghai 360 and wanted those awesome pork buns, and for the 8th time, they have none.
Normally I would take this as a 'well I came too late it seems', however today I found them on Skip the Dishes and saw you could order the pork buns. Well colour me thrilled. They had options of 4pc, 6pc or 8pc!!! So I ordered 5 buns and a couple dumplings around 12:30pm for pickup at 6:30pm, that way there was plenty of time for then to make my buns or surely set enough aside for my order.

Well, after waiting all day excitedly, my partner goes to pick up our order and we are told they have no stock of the buns. THIS IS UNACCEPTABLE!!!! We placed the order 6 hours ahead to ensure wed get everything and at NO POINT did anyone contact us to let us know of the shortage. Learn to update your menu on the Skip site. You can do it, Ive done it. Or if you cant cant pro stock your restaurant, take the menu item off or close your doors, as you are providing terrible customer service, or none at all in this case.

We cancelled our entire $30+ order and are now without dinner, thanks Shanghai 360. Unless we receive an apology with some form of compensation, we will not be returning to Shanghai 360 and will be sure to inform everyone of the lack of professionalism and customer service at this location.