Reviews for Midwestern Meats

03/11/2015 - c2
whomever processed my meat order knew it was bad quality and served it anyway. complaint to owner got a reply full of excuses.

followed website instructions for online ordering and paid with paypal. site said to expect text within 48 hours to pick it up. did not get text, called and left message but no reply. sent text complaining order not ready and after being questioned who i was i was told to pick up tomorrow (72hrs.) should have inspected before leaving because the ordered 12lbs lean ground beef was frozen, dry and colorless, smelled like the inside of a walk-in cooler and was tasteless after prep. a week later i wanted a slice of cake and went to bakery but they had two pies and two kinds of brownies and that was it. "that's all we have left" staff said.

I sent owner a message of complaint and this is his response:

"your complaint is noted. I will happily refund you tomorrow. You ordered on Monday afternoon, and could have walked in the next day to pick up your order. I apologized for my day late missing your order, small business , sometimes I have to help in other areas, thinking 12 lbs of hamburger isn't an emergency. We close at 6pm on Saturday and aren't open Sunday, and the best thing about a bakery is when you sell out. I know you have better theories and could do a better job then I do, but I am not interested in a consultation from you. We've been doing this imperfectly for 24 years and I will do it the best I can for many more. You are probably a better manager then me but that won't do me much good will it. I understand when a customer decides that we are not good enough for them, I'm just lucky enough that my loyal customers tell me face to face their concerns, so I fix them and make sure they get what they pay for. Again, I will refund you tomorrow and will continue to try to provide an opportunity for my family by running this small business that is sometimes imperfect, knowing most of my customers understand that I have a great product, great philosophies, and work my butt off to try to make everyone happy. 24 years! "