Reviews for Hot Wok Express
Latest MenuPix Reviews
09/29/2010 - hotcrap
worst order out experience i've ever had. food arrived spilled everywhere. okay, i can accept that. i start to eat the half meal that was left and... i get a sliver of metal caught in my teeth. i called back twice during the ordeal and got treated VERY poorly by several staff that didn't seem to understand basic customer service skills. no apology and i was told they'd be back with a replacement of 1 meal. 50 minutes later the other remaining food at my table is ice cold and people are afraid to eat and ingest metal. a replacement meal never arrives. i call back and they say they were confused about which meal to cook, so they cooked nothing. finally got my money back almost two hours after my original order and ended up eating nothing.
perhaps other people are used to this sort of thing, but i wouldn't think of doing anything less than apologizing sincerely, replacing the meals as quick as possible, and giving a full refund. sharp metal in food is a dangerous mistake and i don't know how a business owner could sleep at night without handling the situation with the fullest respect of the customer. that was not the case here.
04/11/2010 - katie
i love it !!!!!! they never get old !!!
02/19/2010 - Doni
Best Asian Food in Tucson!!!!
Tried different types of food, fried rice, chow mein, teriyaki, chicken/pork cutlet, and hot and spicy chicken/pork. All the dishes tasted excellent!! Prices are very cheap for the food they are serving. Their dishes are uncomparable to other asian food restaurants such as Panda Express, Hot Wok and etc. Wok Express serves much better quality foods... Their food makes me to come back for more!!! Their food is an asset to Tucson!!!! Best Asian Food Restaurant in Arizona for sure!!!!
10/05/2009 - Jmike
Worst Chinese food I have ever tasted. They ripped us off, twice, and then I got food poisoning. Never order from them!