Reviews for River City Grill

04/09/2024 - MenuPix User

12/01/2023 - MenuPix User

12/19/2021 - Ed
Worst dining experience in over a decade. It was just me and my wife at our table. We were there celebrating our 29th wedding anniversary. Read to the end. This is shocking!

The service was horrible. It took 10 minutes just to get a drink order, which was long enough for us to look at the menu and place our dinner order when we placed our drink order. They don’t leave bread at the table. Instead they have a kid come around once and he leaves you a piece of bread. One piece. That’s it. Our salads came out after we have finished our piece of bread. We finish our salads and when the waitress comes by to clear the plates, we asked her if we could get our drinks which still had not arrived. Maybe it’s a new thing. Bring drinks after the salad course.

After the salad course, while waiting for our entree, we have to ask if we could please get more bread. Again, a kid comes by and leaves a piece for each of us. Is this not strange? Our entrees arrive. My wife’s $40 ribeye was fine. She enjoyed it. My pistachio crusted salmon was raw. The waitress came by after my wife had enough time to finish her plate, and I informed her of the issue. She offered to have it refired or asked if I would like it to go. I told her no, I did not want it and to please remove it from my bill. (We had plans to go out after dinner so neither option was acceptable). When the waitress returned with our check, she informed us that she removed the meal from our tab… BUT THEY CHARGED US FOR THE BREAD AND SALAD! Who does that?!

I paid the bill, and as we were leaving I asked to speak to the manager. I asked if it was policy to charge for bread and salad when the meal had to be sent back. She told me that this is the policy of the restaurant. That since I ate the bread and salad, I must be charged for it. She said that they do this because people will sometimes come in and just eat bread. I was not one of those people, obviously, but the manager refused to make it right in any way, only offering to put me in touch with the general manager.

The entire experience was terrible. The waitress spent the entire night apologizing to every table she served. The table next to us received a free desert for her poor service, and I got charged for bread and salad when they mess up my entree, because, well, you know… I ate it. Sad.