Reviews for Tokyo Japanese Steakhouse

02/28/2024 - MenuPix User
DO NOT AND REPEAT DO NOT GIVE THIS RESTAURANT YOUR BUSINESS. LOCATION: 9 mile Rd next to Marco's Pizza

They ruined my daughter's 16th Birthday Dinner to the fullest. We made reservations in advanced. They confused us with another party and instead of trying to accomodate us they told us to take our money elsewhere. 40 ppl seated in the restaurant with ballons, flowers and a Birthday guest and no where to go at the last minute. We arrived an hour early and still no service was given. they showed me a spiral notebook with handwritten names on it for reservations--who does that. They sent me an email and said they treid to accomodate us...they did not and I have tagged people to be a witness to that. I asked him do I need to take all this money to another restaurant because he kept saying we did not have reservations and was there and hour early. He replied to me YES adn nothing else was said to me. The manager allowed us to not only pack up our things, but watched 40 ppl walk pass him and out the restaurant peacefully. No one made a scene or argument and we still were not accomodated. I will never go to this place again and I will not stop until someone address this properly. They aslo kept harassing our guests saying if they are not eating they could not sit at the Hibachi table with the party--remind you it was a Birthday party--what were they to do stand while we sit and eat to enjoy the party. Everyone was ordering food at our tables. EVERYONE and we told them this information twice. I have written proof from THEIR WEBSITE-see below.
Feb 16, 2024, 1:24 PM
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I called ahead of time and gave this information as well--at least 40 ppl currently--2 Hibatchi tables total--16th Birthday party
Appointment request: Hibachi Tables
Sat, February 24 at 3:00 PM (UTC-08:00)
Tokyo Japanese Steakhouse and Sushi Bar
Hello, we got your message. Your message is very important to us. Thank you.
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I spoke to someone already I just want a paper trail.
Feb 16, 2024, 1:48 PM
Tokyo Japanese Steakhouse and Sushi Bar
Got it!
Sat 6:03 PM
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You all ruined my daughter Sweet 16th Bday tonight and you will definitely be reported to the BBB for POOR customer service. I have never experienced anything like this in my life. You made a mistake and would not admit to it.
Tokyo Japanese Steakhouse and Sushi Bar
Hello, we got your message. Your message is very important to us. Thank you.