Reviews for Zaxby's

02/16/2024 - MenuPix User

01/26/2024 - MenuPix User

03/17/2021 - MenuPix User
I placed my order for 3 combo meals. I was handed 1 of my 3 drinks and 2 straws, which I thought a little odd, and asked to pull up to wait. I pulled up and a guy brought my food out without my drinks. I explained that I still needed the other two drinks. He went inside for an exceptionally long amount of time and comes back with one drink. He tells me that the girl at the window already gave me 2. I told him that she had given me 1and which one it was. He repeated that she had given me the drink. I again said that I paid for 3, I now had 2 and I wanted the other one. He then told me there was nothing he could do. Um, yes, you can. You will get me the other drink I paid for. They literally acted like I was lying for a free drink while they attempted to steal the money I paid for the drink. I asked if he wanted to search the car or what, I literally had 2 drinks. I don't know if the girl gave my drink to the next car or what, but they sat there and acted like I was lying for a good 10 minutes and I finally got ready to go inside when he said he'd get a manager. She stood there with my 10 year old son's drink, not offering it, and said, "I hear there's a problem." Um, yes. I paid for 3 drinks. I got 2 drinks. That's my problem. She hands it to me and tells me to have a nice night. No apology, no, "we made a mistake". Maybe hire some people who can actually figure out what they are doing. And sometimes, remember that YOU AS EMPLOYEES MIGHT BE THE ONES IN THE WRONG. I don't write many bad reviews. My experience has to be pretty bad to actually write one. But I've never had a fast food restaurant act like this to me. Be sure to go here if you want them to try to steal your money then accuse you of lying about it.