Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
No
Reservations
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01/30/2024 - MenuPix User
03/26/2022 - C. LINDSEY
PLEASE DO NOT PATRONIZE THIS DOMINO'S. DO NOT ORDER ANYTHING ONLINE! THEY DO NOT HONOR ONLINE PURCHASES! THEY WILL TAKE THE MONEY AND NOT DELIVER THE PIZZA! THEY WILL NOT GIVE YOU YOUR MONEY BACK!
My son is a student at Santa Clara University. While studying for finals a few weeks ago, Saturday, March 12, 2022, he ordered a medium pizza and soda (cost $31.66 "RIP OFF") online for delivery. He tracked the order using their tracking system. After 30 minutes his order never moved from the "prep" stage of tracking. He called the store and the line just kept ringing.
He called me and told me what occurred. I too tried to call the store and it kept ringing. Since the credit card he uses is mine and in my name, I contacted the Domino's the next day when they opened at 10 am. The guy who answered the phone told me that he did not know how to work the computer and to call back to speak with the manager at 5:30 pm. I called back at 5:30 and was put on hold for over an hour. When someone came on line I said "Hello" and they hung up. I called back and the phone kept ringing. At 8 pm my son went to the store and they were closed. They are supposed to be opened Mon-Sun from 10am to 11pm.
The next day (Monday, March 14, 2022) at about 4:30 my son went back to Domino's and he was told that there was nothing they could do and to come back tomorrow between 8 am and 5pm to speak with the manager, Hamed.
Tuesday, March 15, 2022, at about 2:20 pm my son went back to the store and another guy told him that the manager, Hamed, was not there. He said that there was nothing he could do, and that all mistakes should be refunded automatically within 72 hours.
Wednesday, March 16, 2022 , at 6 am west coast time I called back to Domino's corporate offices in Michigan and spoke with a "Sidney". She told me that this particular store was a franchise store. She took down my contact information and told me that she would reach out to the store owner and have him contact me.
At 10:50 am I called the store and was told by someone named "Eric" that the manager, Hamed, wouldn't be there until 3 pm. I called back at 3:30pm and Eric told me that Hamed was not there yet. He asked for my name and phone number and told me that he would give it to Hamed, so he could call me back. Hamed NEVER called me back.
Thursday, March 17, 2022 at 3:04 pm, I called and spoke with Eric again. He told me that Hamed was not there today and that he would be there tomorrow. I asked if there was a General Manager or anyone else I could speak with. He told me that Hamed was the general manager and that he worked tomorrow from 9:30 am to 5:30 pm.
Friday, March 18, 2022, at 10 am, I called and spoke with a "Mike!" He told me that Hamed would be in later and that he was only there to fix the freezer. He told me that they close at 10 pm nightly and the orders that come in after that are generally cancelled the next day. He said all online orders that are not dispatched for delivery are automatically cancelled. He said that I should be getting a refund within 48 to 72 hours. I told him that it's be well over 48 to 72 hours and I have not received a refund on my credit card.
Mike told me tho call back at 11 am and that Hamed or Farid would be there to open. I told him that I thought they opened at 10am. He told me that they opened at 11am.
I called back at 11:36 am and "Mike" answered the phone again. He told me that he would take care of this and get my sone a refund or credit for a future purchase. He looked up my son's information on their computer system. He confirmed his telephone number with me and told me that he would call him later. He PROMISED to call my son and MAKE IT RIGHT! He NEVER called my son. No one has called or tried to contact either of us.
Friday, March 25, 2022, at 2:30 pm, I called Domino's and spoke with "Margarita." I explained to her what occurred and that I wanted a refund. She told me that there was no one there by the name of "MIKE!" She said that she did not know how to issue a refund and that her assistant manager, Hamed or the owner, Mr. Farid were the only ones who can issue refunds.
She explained that they usually close at 10 pm and that they stop taking 45 minutes prior to closing. She told me that there is a problem with ordering online as it will take orders up until they close. She also told me that they are receiving a lot of complaints. I gave her my contact information and asked her if she could PLEASE have Hamed and/or Mr. Farid to call me.
This is an awful way to conduct business. They are stealing from their customers and taking advantage of college students. I WANT A REFUND!
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