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Sunday:
Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Cuisines:
Mexican
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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09/06/2023 - MenuPix User
Why would any one want to go there when the service is awful and are rude???
08/14/2023 - MenuPix User
We visited Pedros Tacos & Tequila Bar In Port Arthur for the first, last and only time today. I got ordered the taco salad and the other person in my party ordered fajitas with a side of shredded cheese. When our food came out, the other person in my party didn't receive the cheese he ordered and my taco salad had 15 shreds (I counted) of cheese on it. He told the server (different from the one who took the order) the cheese he ordered was missing and the server went to check on it.
In the meantime, I noticed my taco salad had 15 shreds (I counted) of cheese on it and the meat was a meat paste, akin to what you would get at Taco Bell. Maybe that's just their recipe – I don't know, but it was greasy, runny and just overall unappealing. Even so, I wasn't going to complain about it, I just wanted more cheese than 15 shreds. I called over our original order taker and pointed out the lack of cheese on my salad, told him I'd keep it, just bring more cheese, please. And I also reminded him that we still never received the cheese the other person in my party ordered for his fajitas. By this time 15 minutes had passed and both plates were cold.
The original server finally came back with the side of cheese we ordered for the fajitas, but said the kitchen said that's how the salad comes (with 15 shreds of cheese, apparently), but he would call the manager over if I wanted him to. I said, “Yes, please.”
When the manager (Nelson) came over, I clarified this is NOT the server's fault, but look – this is how much cheese my salad came with, I'll keep the salad, just bring more cheese for it please – and the kitchen had said no. The manager (Nelson) said that's right, that's how it comes and no, he's not going to do anything about it. I said fine – then take the salad back and take it off our ticket. He also refused, saying, “You can't have it taken off your ticket. I'm not going to do that.”
So after this flaming display of inflated sense of self-importance brought on by his “Manager” title, I went to the hostess booth and asked her for the name of the manager/general manager/owner's name because I had a complaint. She asked if I wanted her to call the manager on duty (Nelson) over and I told her no, I want the name of his manager. As we're talking – Nelson comes over and directs her, in Spanish, not knowing that I'm fluent in Spanish, to stop talking to me and go tend to other things.
I made him aware that I do speak Spanish and he could have said what he had to say in English because, either way, it was understood. He asked if he could help me and I told him no, he obviously cannot help me and that I was asking the hostess for the name of the manager/general manager/owner. He said, “I'm the boss.” I said, “No – you're not the boss. You're the manager on duty and you work for somebody. “ He kept repeating, “I'm the boss”, as if any complaints anyone has would not go beyond him and he was the Be All/End All of that establishment.
I advised him to brace himself for the review he was going to get, paid our ticket and left.
Never at any point did he apologize, offer to rectify anything or offer to be accommodating in any way. To add insult to injury, he had the most vile attitude and demeanor while he was refusing to be or do any of those things.
We eat out several times a week and never, do you hear me, NEVER in our lives, have we encountered this level of unprofessionalism, horrific attitude and blatant disregard for patrons that we experienced in this establishment.
And all he had to do was bring more damned cheese!
That's it!
A side of shredded cheese to add to my salad.
Instead, he choose to allow this petty situation to escalate to the point where I am sitting here typing this review that I am going to share far and wide on every platform across the Internet that I can find to share it to and as often as I can share it.
Nelson is bad for business.
He's really bad for business.
And so are reviews like these.
**Apparently Nelson doesn't like bad press and being made famous, which I promised him I would do, so my Facebook review got deleted from their page and the review option was turned off completely before they blocked me entirely, which his corporate office will promptly be notified about tomorrow morning as soon as they hang the OPEN sign on the door.**
05/09/2023 - MenuPix User
The best Mexican place in Port Arthur
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