Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
No
Cuisines:
Japanese,
Steakhouse
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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04/30/2024 - MenuPix User
04/16/2024 - MenuPix User
03/30/2024 - MenuPix User
02/19/2024 - MenuPix User
10/01/2023 - Julie
I ordered 4 rolls to go and some veggie fried rice. I live 10 minutes away. I got home and my sushi was so soggy. One of the rolls was deep fried. It was soggy. I didn't get any ginger or wasabi. My fried rice was rung up as $19 and not what I ordered. $19?!?!?? My fault for leaving before I looked at my order and bill, I guess. Second crappy experience at this restaurant. I'm better off swinging by Walmart and picking up some of their sushi. Honestly.
10/16/2021 - MenuPix User
The person that took my order was not helpful and did not pay attention of what I ordered and end up my child did not able to eat nothing. I felt very disappointed.
12/02/2020 - Nacol Bagby
I order online at 12:50pm and also paid online was told my food would be ready at 1:27pm get to shoguns at 1:15 got inside waited sev minutes waiter told me that it would be ready shortly that i needed to go to my car and they would bring it to me got to my car waited until 1:40 called them lady told me that my order hadn't been started that it wont be until 2 she claims they were backed up now I told her that i spent my entire lunch waiting on my food that was suppose to been ready ar 1:27 lady didnt offer anything to make up for my wait and food still want ready i asked for my money back she then went on to say it would be 2 business days before i get it back on my card this has been terrible customer service at its finest didnt offer any kind of complimentary drink or nothing they had the attitude take it or leave it i wont be back!!!!!!!!!!!!
08/31/2013 - Angela Hilliard
We made reservations for a party of 22 for my mothers 58th birthday party. This is one of her favorite places to eat.
We had no wait, but we noticed as soon as we walked in that it was so hot. When we asked the staff we were told the A/C was set to 65 and that it was due to the hibachi grills. I've been to several Hibachi Grills and have never had an issue like this. I happen to have a thermostat in my purse (due to my child sticking it there) It registered 115 degrees inside. It was hotter inside than outside.
It was very hard to get through our meal with the heat and sweat dripping into our food..but we managed a few bites and took several to go boxes home. As I was leaving I asked to speak to the manager. I had told him a few times that I wanted to talk to him after I got the cake sliced for the guest so they could leave.. but by the time that happen most of our family had to leave due to the heat. My elderly grandmother almost passed out due to the heat. By the time we sang Happy Birthday.. there were 6 people out of 22 left. That was counting me, my husband and 2 children.
As leaving I spoke to the manager who admitted there was an issue with the A/C unit. They had been waiting over 4 months for a permit to have a new one put in. I know better.. it does not take that long..and not only that.. how about your employees working in those conditions? No draft.. hot hibachi grills and no A/C. Then you expect customers to not be upset? He said they had several complaints regarding the issue. He agreed to a 10% discount on the table ticket.. but most had already left and were not able to take advantage of this. I suggested he take the total tickets discount from the birthday girls ticket that I was paying for. He refused and then became very rude. I was honestly a great customer in my opinion and handled this all very well. When I asked him how long he had worked there and had been in customer service.. I was told it was none of my business. I then asked him to get the owner on the phone. He told me he would not take calls from complaining customers regarding an issue they were aware of. As I paid I let him know that I would make sure and leave a review regarding my visit and how unhappy we all were. He then proceeded to tell me that I was no longer welcome to come back. I was in total shock after how nice I was considering the situation and over 350.00 spent on lunch for 22 people. He told me he had the right to refuse service to anyone.. I agreed that he did, but he had decided to refuse service to the wrong person. I have been a long time customer of the establishment.. as well as my family members. I then proceeded to let him know that I would post a review and all details on every public social media outlet I could find.. He said he could care less...
I'm sorry.. but that is HORRIBLE customer service. I've never in my life been treated this way when complaining about an issue. Especially something they were aware of. We should have been informed of their non working A/C when we made reservations.
02/27/2013 - Megan
I am the manager of this restaurant and I would like to let everyone know the website listed on this site is incorrect. I have put in a request for change of information. Please contact the restaurant for correct menu information. Thank you.
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