Delivery
No
Payment
Accepts Credit Cards
Parking
Parking Lot
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
Bakery
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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04/25/2024 - MenuPix User
02/15/2021 - MenuPix User
I'm a regular customer of Arz Bakery, since more than 30 years when it was only bakery.
Today was ridiculous, customer service was very bad especially from the store manager.
I bought a rose cake for valentine day and 1 lbs of lebanese cookies, I paid almost $60 for 2 items.
I went home and I was estonished about the quality of the cookies, it was old and hard, the worst was the dates cookies.
I went back to Arz to returned it and complained to manager,
The staff were very nice, but the manager was very rude and all her intention was to accuse me and show that I'm wrong and the cookies are dine, but she was stubborn and didn't admit it, even I told her to taste the cookies, she replied, I cannot it's cross contamination, it seems that she's not professional in her job, then I had to tell her to go to the sweet section and try one, she even refused and tried to accuse me of harrassment and disrespect.
I was insulted in front of all staff and customers of Arz bakery.
It's not matter of money, it's matter of honesty, her staff should check on the product every day and throw the bad ones then write it down on waste sheet, but the manager's concern is product cost and her customer is the last concern.
Anyway I have my reciept and photos,
Any way this bad for the business not for me, I lost almost $15, but they lost lots of customers since it happened in front of them
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