Restaurant Details
Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
No
Reservations
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04/11/2024 - MenuPix User
03/09/2024 - MenuPix User
02/26/2022 - Jana
How can I even start, the restaurant had maybe four tables being used so it wasnt busy by any means. I was in the restaurant business doing high volume bartending for nearly 13 years and this looked like a monday morning shift that should of been able to handled. We waited at the entrance of the restaurant for a few minutes for anyone to greet us. We were told to pick out a booth or table and they would send someone right over to us. Even more confusion set in when we were looking at tables that had signs on them saying that they were sanitized but clearly had used cups, empty trays and even half eaten food on the tables. We found a cleared off table and sat but waited nearly 35 minutes for anyone to come great us or take a drink order. There were three servers that constantly walked by. We received our drink order but it was wrong, a water, a diet coke (received a regular coke) and a kids milk. The server checked back right away not giving us anytime to even look at the menu. Then proceeded to wait 25 minutes to take our order, even though we tried flagging him down two times and while he made eye contact and a nod to confirm he would be right over. It was simple, a kids hotdog with a fruit cup, an order of the pretzels and an order of the sweet potato tots and the crispy chicken sandwich with french fries. The server let us know they were out of fruit so we said applesauce would be fine. The food came, the hot dog was cold, and received a fruit cup that wasnt fresh fruit but rather one you get from a doles pack for school lunches instead of applesauce, chicken sandwich with fries and pretzel bites. We asked him where the sweet potato tots were and he said that he gave us fries instead. Umm ok, the sweet potato tots were not for the person ordering the chicken sandwich. The food was subpar, our son didnt even want to hot dog (what kid doesnt want a hot dog) he said it was cold, the fruit cup had something cloudy floating in it so we didnt have him eat it. The crispy chicken sandwich was not crispy and looked worse than prepackaged tyson chicken. Upon us receiving our food within 3 minutes he asked us to closeout our table so he could go home. Not saying that anyone else would be taking care of us just that he was leaving. All the meanwhile on the speakers above us it keeps stating that all kids meals are free with a purchase of an adult entree everyday but did we receive that deal? Not until we brought it to our servers attention. Another promotion was to try our fresh squeezed orange juice and gourmet cinnamon rolls, if we don't suggest them, they're free from 6 am - 2 pm. Well guess what time we were there, we sat down at 1pm and no such promotion was given or even presented. We loved this restaurant when it was Hyvee's, great customer service, excellent food, knowledgable staff. We had heard great things about the one at Mall of America so we decided to give it a shot but it fell flat on all sides. Not impressed and not interested in this restaurant chain any longer but will be sure to pass our experience along.