Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
No
Attire
Casual
Alcohol
Reservations
No
Cuisines:
Sandwiches,
Subs,
Soups
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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03/12/2024 - MenuPix User
03/09/2024 - MenuPix User
02/29/2024 - MenuPix User
06/30/2014 - Steven
My girlfriend and I decided to go try Erbert and Gerbert's after hearing that gluten free bread has been added to the menu, as I suffer from Celiac's Disease.
As soon as we pulled up, all 4 employees that we could see working at the moment walked up to the window and glared straight at us without letting up. I assumed that they must be closing at 6 and were upset that we were showing up last-minute (I've worked in food service for 6 years and can understand the frustration). I saw the hours sign that stated the store was open till 8:30, and they continued to glare at us as we walked into the store. I asked if the store was closing soon as I walked in, the girl at the till responded "No, just let us know if you want any chips. We put them in the back." I was hoping for some explanation as to why they were trying to make us feel uncomfortable for coming in to give the restaurant business, but her explanation was completely irrelevant.
We ordered the sandwiches, and as the 3 male employees were making my gluten free sandwich, they discussed loud enough for me to clearly hear how people who get gluten free sandwiches don't really need them, they really just get them for no reason, and that only picky and rich people follow this trend. This conversation lasted from as soon as they started making the sandwich till they had finished.
Gluten free is not a choice for me. It is a medical condition that I have to suffer with every day. I am not even close to being well off. I have to spend the extra money to accommodate my dietary condition because I have too, not because I want to. If I could eat regular bread and wheat products I certainly would. I was extremely offended by this discussion that they were having, especially because they obviously wanted me to hear it, and to make me feel bad for ordering a gluten-free sub. I really appreciate that restaurants that are taking extra steps to help people with Celiac's Disease enjoy a wider array of foods, but this Hudson restaurant continuously attempted to make me feel bad about myself for being gluten-free. I really couldn't believe it.
I was going to tell the employees as one was handing me our sandwiches that being gluten free is not a choice for all people, and ask why they would have such an offensive conversation while I was standing right there, but I held my tongue as there was a family that had just walked in and didn't want to make any type of scene. I grabbed the sandwiches, smiled and said thank you and he glared at me, didn't say a word and just turned away.
I cannot believe that employees at this restaurant can get away with that kind of behavior. I felt more uncomfortable from the moment I pulled up to the moment I pulled away (they stared straight at us again as we were getting in the car) than I have at any other food establishment.
The quality of customer service reflected in the food as well. I couldn't believe I had paid over $6 for a sub that seemed to have just been thrown together, was very dry, and lacked a decent quantity of the few ingredients that were in the sandwich.
The sandwich I can overlook, but the employee behavior I cannot. I will never go back to an Erbert & Gerbert's establishment. This kind of treatment at a restaurant cannot go unnoticed.
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