Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
Yes
Cuisines:
American
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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08/15/2011 - likestotravel
Waubee Lodge is a place that looks impressive in pictures and from the parking lot, but the management inside leaves much to desire.
The wait to check in was about 15 min. The staff member checking me in was quite nice and apologetic.
We went through six keys that didn't work.
Four hours into no electrical power in the rooms, I inquired about the situation by calling the front desk. 30 rings on two different attempts later, a busy bartender answered telling me he had no idea what was going on I then went down to the front desk. This was about 7 pm, and I needed to make the decision whether or not my family and I would take a 3 hour trip home, or stay for the night. I waited approximately 25 minutes, chatting with restaurant guests who had been waiting prior to my arrival. When front desk employee arrived she, too, was quite apologetic and accommodating. She looked into the situation, inquired with the owners, and came back to tell me the owners were too busy to deal with this right now. (It’s worth noting that as I waited at the front desk, someone’s full credit card #, CSV#, and expiration date were hand written on a sheet of paper, on the check-in counter.)
After midnight, I went to inquire about what was available for the lack of lighting. I was told there were no flashlights, but I there should be plenty of candles and matches from the wedding party we attended and that I should get them from the bride. The owner said there were extension cords available, but when we went to get one, we were told that the 50’ cord was all they had, and that was after taking about 20 minutes to find it. This cord was to be used in a hall outlet and was supposed to help provide lighting to a 2-level loft suite. Needless to say, we had to set up our charged computer near the steps for safe lighting, and we lost an iPod as it was used for lighting in the bathroom and dropped by a young child.
I suggested that next time, they may want to notify those of us in the lodge of a situation like this, and provide a source of lighting for the rooms.
Upon check out, there was an insistence of taking my cell phone number (they already had my home phone and email address) and a promise to call the next day. That was two weeks ago and I have not received any correspondence. The bride and groom were told everyone was called and given a discount.
Not once did I ask for a discount or a refund, but only information about the situation and equipment to make the stay in a room with no electricity possible.
I have never been lied to by hospitality staff before. I’ve never been made to feel as though I was inconveniencing a hotel owner/manager. I paid ~$130 to stay at Waubee Lodge.
It is clear to me that the current owners of Waubee Lodge do not value repeat business. They can, however, hire people who seem to work very hard, doing what they can for their employer.
02/05/2011 - randy and julie wagner
Your place is great! The food is fantastic the best we ever had. Your staff is great.We will be back as soon as we can. Thank yous for doing such a great job!
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