Burks posted on 12/01/2012
Rating & Review:
The place was very noisy . The food was so-so. Had better in other places. Never seen the ticket for what we ordered but I feel sure I was overcharged. This was my first time there
and it will be my last. Not worth the drive over there. This place deserves no star
Flores posted on 10/17/2011
Rating & Review:
My actual rating of this restaurant is MINUS 5 stars. This is the worst restaurant in town! The owner, I'm assuming, because she was an older woman and had gray hair and was not dressed in a uniform, was very rude when I pointed out a problem.
I was speaking to the manager regarding the information printed on a coupon. The coupon stated: Buy any meal, get any meal free. We assumed it would most likely expected the meal to not be a high priced menu item. We were told it was specifically only menu item 1 or 2. I explained to the waitress that the coupon didn't specify, nor did the coupon book (i.e., restrictions apply, etc). We ordered according to the restaurants requirements. Upon checking out, I mentioned to the manager, a young lady, the problem with the coupon, and the exchange between us was polite. She stated that the man who wrote up the coupon was SUPPOSED to put it in that only Items 1 & 2 applied. I explained to her that customers were not privy to the conversation and so we did not know what was SUPPOSED to be on the coupon versus what was actually on the coupon. She stated they were going to get a sign up. I stated, that there was no sign, so most customers are going to go with what the coupon says. I also explained that this type of issue is what makes the difference between a one-time only customer versus a repeat customer. That is when the owner walks up and mumbles something that was unrecognizable. The manager rang up my ticket and as I was signing my ticket, the owner then says: "I will be glad not to see you in here again." I then told the owner, "Thank you. I will be glad to take my business elsewhere and will be glad to tell everyone I know about your rude behavior." The owner then said, "You were the one being rude." I explained to the owner that I was not rude, only explaining a point that surely someone else is bound to bring up in the future.
I was merely trying to bring this issue to the attention of the restaurant, as I had already paid for the service. So apparently the owner is only used to compliments, which I had none for the food and definitely none for the service. This owner is in desperate need of some type of customer training.
As a resident of Taylor County, I try to frequent locally owned businesses. However, I don't believe this business can be helped if the owner reacts in such a rude and distasteful manner to constructive criticism. I am certainly glad I didn't complain that the enchilada sauce was cold and tasted like canned sauce, as I'm sure she would have probably thrown the enchilada sauce on me, considering her reaction to my earlier criticism.
The food still wasn't as bad as the owner's bad attitude. In the end, if the food doesn't leave a bad taste in your mouth, the owner's attitude sure will.