Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Chinese
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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09/16/2023 - jessica
I am mind blown at the experience I just had with China Cafe in Middleburg, FL. My son ordered delivery food and was told their credit card machine was down and he had to pay cash. He ordered two meals with lomein and tipped the driver more than 40% due to not having change. We saw also that there was a $4.50 delivery fee in the total included already as well. The sesame chicken tasted great, but the bourbon chicken did not. My son eats any food I don't like and is not picky and literally spit the food out it was so bad. It tasted and looked old and like the sauce was watered down and not right, he described it as tasting like boiled water on top of the chicken. He called the place to ask to have it exchanged for another sesame instead and politlely told them this did not taste right. They told him they had to talk to their chef and would call back. Over 10 minutes later they finally called back and said they would not replace it because "they are busy and their bourbon chicken good" but he could bring it up there to exchange any day. Due to not having the ability to drive up there (which is why delivery was ordered) I called back and they answered the phone instantly rude- "yea" I asked if they can not bring us a different meal considering the situation and that we took one bite out of it and especially since we tipped the driver more than 40%! He was extremely rude and told me they are busy... I said well I don't care, I paid for a service and it is not fulfilled. He said sorry if I don't like it but their bourbon chicken good. I said I agree normally it does taste good, as I have had it from there before, but there is something wrong with this batch and he said YOU CAN BRING THE CHICKEN TOMORROW AND WE WILL EXCHANGE IT. I said I don't want tomorrow and ordered this for dinner TONIGHT and he said oh well. I told him I will be filing complaints and he said do whatever you want, I don't care!
I can't believe a business acts this way. If you order from here you may want to be aware they accept back food days old and that probably is what was wrong with my meal! Unreal! Now I see why "their credit card machine is down". Clearly a scam to be able to take advantage of customers because they already get paid and that's all that matters. I plan on filing multiple complaints and ask you to share this so others can be aware of how this place runs.
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