Gayle Burris posted on 11/25/2013
Rating & Review:
We bought a groupon to try Savelli's. We went for lunch today. Pricey. Good thing we had a groupon. Sneaky tip: I was figuring tip, turned the check over (two-sided) and realized they had added a 20% tip. I questioned the tip and waitress told me they added it to all "coupon customers". First, it was not mentioned on the coupon. Second, 20% was too much, because the service was lousy. With only 2 other occupied tables in the place, she was nowhere to be found when needed something. The food? pretty good. Will we go back? no way.
Lisa U posted on 05/04/2013
Rating & Review:
My daughter and friend chose Savelli's to celebrate my daughter's 26th birthday... We had 7 pm reservations... I arrived before my daughter and her friend at 7 pm and was greeted by no one... No hostess at the front door... Only 2 couples waiting before me, with one couple also waiting on a hostess to greet them... When the hostess/waitress showed up, she told the couple in front of me that she would seat them as soon as she could... She totally ignored me... I noticed a few empty tables and wondered why she had not seated anyone waiting at those tables... I also noticed that the hostess/waitress was the only person waiting on the entire room (at least a dozen tables)... At around 7:25 pm my daughter and her friend arrived and because we demanded to be seated (having made reservations), the hostess/waitress seated us... She gave us menus and then we never saw her again... We chose what we wanted for dinner and wondered why she never came back... Finally, my daughter walked up to the counter and ordered our meals... Within a reasonable time, a young man (very polite) came with our meals...The food was marginal, and not the food I remember eating there in the past... The food was overcooked, over seasoned and very salty... We ate... Never saw the waitress or waiter again... We were ready to leave and no one had brought the bill... Again, my daughter got up and went to the food counter and asked for the bill to be brought to us... I put my credit card in the bill folder... After a good bit of time, no one came to pick up the ticket and my card... Again, my daughter gets up and takes the bill to the counter... We continue to visit among ourselves for quite a while... We decide its time to leave and I notice my credit card has not been returned... I get up to go find it... The restaurant staff is grouped together behind the food counter having a gab session... They have my credit card and bill taped on the wall and say they lost track of whose it was... Couldn't believe it... Worst restaurant experience I have ever had in the over 30 years that I have lived in Knoxville... Do NOT patronize this restaurant... They do not deserve your business... The next day I noticed on my online banking that the restaurant had charged me incorrectly... I had signed a bill for $24.59 + $5 tip and had been charged $54.59... I called the restaurant and spoke with the waitress (Kat or Cat) who seated us... I explained that the bill might be incorrect... She said that she had mixed up 2 bills the night before... She then reviewed what we ordered and I agreed with her on the amount of $54.59... I explained to her what a bad experience we had had the previous night... She told me that they were short staffed and had many people coming with groupons that they didn't have room to seat... I told her that should not have affected us because we made reservations and did not use a groupon... She offered to mail me a check for $10 because the service had been so bad... I gave her my address and she said that she would mail the check on the following Monday... I called back a few minutes later realizing that it would be a good idea for her to also mail me a copy of the correct receipt ($54.59)... A lady named Liz answered... I identified myself and she immediately lit into me telling me that I owed them $30... She yelled at me... Was accusatory... Told me that I needed to drive up there to pay them the $30 that I owed them... Would not let me speak... I finally told her that I had agreed on the amount that I had been charged ($54.59) and just wanted a corrected receipt mailed to me with the $10 off that Kat said she would mail to me... She continued to berate me... She sounded drunk... like a crazy person... Couldn't believe it! This restaurant should not be in business... I finally had to hang up on Liz because of her abusive language toward me... Can't wait for my next Italian meal at Naples, Altrudas or Bravos! Bon appetit!<br />
JKnoxville posted on 01/12/2009
Rating & Review:
Savelli's is a whole in the wall with good food! I would love to give them 5 stars but I can't. The service isn't always great or even good for that matter. On a busy night I feel like they treat you like you are a burden. I lost count how many weeknights we have attempted to eat at Savelli's only to drive all the way there and find that oh they just decided to close early that day. The last straw was a few weeks ago when I called at 6pm to make reservations for 8:30pm. They said oh don't worry you won't need reservations just come on down...so we got there at 8:20, walked in and what do you know "sorry guys we closed early". I know many people that have had this same issue with Savelli's. Not a good way to treat your customers. They might not always return. I probably won't!