Delivery
No
Payment
Credit Cards Accepted
Parking
Street
Good for Kids
No
Attire
Dressy casual
Alcohol
Beer and Wine
Reservations
Yes
Cuisines:
American,
Californian,
Seafood
Price Point
$$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
Yes
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04/23/2024 - Kara W.
good
10/30/2022 - MenuPix User
I hate doing negative reviews but I have to tell of our experience to help other future guests to The Upham!
We arrived at The Upham with great anticipation for our two day getaway! This was our second trip to The Upham, the first stay was in the Hotel portion of the property! This trip I reserved an Upham Bungalow Room, $250 per night Tuesday/Wednesday (which included all the taxes) which ended up being my big mistake!
We arrived right at check-in time 4pm and the very nice front desk representative, Caesar, gave us the keys to Bungalow #44. We immediately walked over to the room which we found was hidden way in the corner of the property. You first walk through an old wooden gate into a very small enclosed patio with two old outdoor chairs, a small table, and a dirty outdoor rug. We then opened the glass door into our getaway room. The room had two things, a closet and a bathroom! It did not have one window, which was very depressing and probably illegal with only one exit!
I immediately felt like we had to make a move to another room so I walked back to the front desk and talked again to Caesar. I told him that we were wanting a change to another Bungalow Room, possibly facing the Courtyard, that appeared to have windows in them and a slightly larger patio. Caesar stepped away and I could see him talking to another (probably the night shift manager) then Caesar came back and told me that they could not do anything for us with no explanation. I assumed The Upham was fully booked!
We decided to try to stay in the small depressing room that my wife said smelled very damp and moldy. We moved all of our belongings to the room then headed over to the Front Desk to check out the menu of Louie's California Bistro in the hotel. The very nice representative, Caesar, recommended a good Mexican restaurant which was very good! Fast forward to about 8 pm! We were resting in our room and my wife brought out the blankets we brought and she laid them on top of the bed because she said she didn't not believe the bed was cleaned properly to sleep in! Then the fun began when we could hear the guest in the Bungalow Room adjacent to us having a very loud business conversation with someone that went on well past 10 pm, then he snored for the rest of the night! I called the front desk around 10:30 pm and talked again with Caesar and I told him that we would be checking out tomorrow because of the room conditions!
The next day, around 9 am I went to the front desk and spoke with a front desk representative and told her that we were would be checking out a day early and that we would need a refund back for the day we would not be in the room to my card. She began to give me resistance to the refund then I told her to that we asked for another room when we arrived and that just now could see that at least two of the six Bungalow Rooms, 41 and 42, were still empty.
If they had just moved us our getaway stay would have been great! The front desk begrudgingly started the refund process and I completed my part with Expedia. Note: we did not ask for any discounts or refund for the first $250 night!
So I guess my first recommendation is for all future guests at The Upham is to not accept Bungalow Room 44 unless you want a sad, damp, depressing and unsafe bedroom for your stay. My next recommendations is to The Upham; that you change Bungalow Room 44 into a storage room and that you listen and care about your guests when they ask you for a reasonable accommodation!
Thank you all!
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