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China City

($$)
review_stars 
80% say Yum
15 people voted
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442 Carolina Ave
Chester, WV 26034 (Map & Directions)
Phone: (304) 387-9868

Cuisine: Chinese, Asian
Neighborhood: Chester
80% say Yum
15 people voted
Add your Vote!

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Restaurant Description

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Hours: Mon-Sun: 11am-10pm

Delivery
Yes

Payment
Accepts Credit Cards

Attire
Casual

Alcohol

Price Point
$$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Parking
Yes

Good for Kids

Reservations

Outdoor Seats

More

Menu Highlights

Reviews of China City

Myndi posted on 02/24/2014

review_stars
I just had the WORST customer service experience of my life with this place!! I called and placed an order and when I finished the lady very rudely asked, "is that all". My reply was "yes" and she said "30 minutes" and abruptly hung up before I was able to ask for a total! Ok, no biggie. I'll just wait until we pick it up. We are currently without a car and the person that we prearranged to take us had an emergency come up and was no longer able to do us the favor. I immediately called them back to cancel the order (keep in mind it was only 10 minutes and I was told the order would take 30). I apologized to the lady and explained the situation. She very rudely said, "well you're food is done!" I apologized again and told her that I have no way to come pick it up and apologized AGAIN! To this she said, and I QUOTE, "OH FUCK YOU!" and hung up on me!! I was shocked to say the least! I immediately called back to speak with a manager and was hung up on, so I called from a different number. Before I could even announce who I was, I could here her screaming and cursing in the background the entire time I was on the phone with the man that answered! I of course was very upset and informed him that they need to learn good customer service and how to run a business and control his employees. What did he do?! He also hung up on me! I will never order from this place again and I implore anyone who holds good customer service as a high standard also to avoid this establishment.

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