Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
No
Cuisines:
Tapas
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
Yes
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11/11/2020 - Taylee
This place was the worst!!!!!!!
We were supposed to have our wedding weekend there but got KICKED OUT before we could enjoy the place for the weekend!
From the very start I thought the hotel would be a great venue for the wedding. It's right on the water and is in a beautiful area. I tried calling and reaching out to see how much it would cost to hold a wedding. I also tried sending several emails as well as chat messages on their website. Not once did anyone reach back to me. I thought that was odd but proceeded to contact there events team about staying at the hotels.
8 months before the wedding was the first time we got in contact with someone on the events team. At this point we just gave up on getting married there because they never got back to us. We wanted to talk to someone about setting up a room block for us and our guests from out of town.
We received a quote from Monica and we made our final decision to go with the Fusion about a month later. When we contacted them to book our room block we were told that basically the entire staff was fired and the new contact we would be working with was Emily. They were calling themselves Fusion 2.0. At first emily seemed great. We did a walk through and told her about our plans to hold a pool party on the Sunday following our wedding. She said that would be great and that they would move a bar down at the pool for our guests. But at this point they never once mentioned that they had strict rules about the number of people allowed in rooms and the noise ordinances they want to maintain.
So we go with Fusion and tell our guests who are coming from out of town to stay at our "room block". As we have now found out, our guests had many troubles booking a room at the hotel. One of our guests was told that all of our rooms in our block were full. The bride was notified and she called to extend the amount of rooms that would be blocked under her name. When she talked to the events team they told the bride that no one had even booked a room under our name and that the room block was not correctly set up. ( this was only weeks away from our wedding) We knew that at this point we had at least 5 rooms that were booked by friends and family! This was our first major red flag. Another wedding guest tried to stay in the fusion hotel and get our room discount for an entire week and was ghosted just like we were when trying to inquire about holding the wedding at the hotel. The Hotel staff simply never responded and they had to find a hotel for the week in a different location. All of these red flags happened before we checked in.
Once we checked in we had a whole slew of issues go wrong for our wedding guests and ourselves. The maid of honor was almost charged five rooms because for some reason her booking duplicated in the system many times they were going to charge her for 5 no shows even though she never booked 5 rooms. When we arrived we found out that the guest in our wedding "room block" including the maid of honor was on the opposite end of the hotel on a different floor. Our other guests were scattered all throughout several floors and we were not near each other at all. This was severely disappointing because the people who were here out of town celebrating our wedding we're meant to be around us so we can spend the weekend with our friends and family. Instead we were spread out all across the hotel. This was the root to where all the issues the rest of the night occurred.
We had a wonderful wedding and after the wedding we wanted to continue to catch up with our friends and family from out of town and we came back to our hotel room to celebrate. We were all enjoying ourselves on the patio, listening to music, catching up. At that point we were told that we got our first noise complaint. They told this to a guest of ours and never talked to the renters of the room. At this point we brought everyone inside and turned the music off, continuing conversations and catching up.
After this the hotel staff apparently came a second time. Once again the hotel staff did not talk to the people renting the room. Instead they must have talked to a guest of ours who then slipped back to their own room.
We proceeded to just talk and laugh with our guests and then they came back a third time. The bride and the groom were notified to come to the door. (First time that any staff talked to the renters) The night manager then proceeded to tell us that we were being kicked out on our wedding night! We were so confused. We were told a first time by a guest but at this point had no clue about the second warning. We then asked, if everyone in the room beside the bride and the groom leave can we stay the night? They responded with you have 20 minutes to remove your belongings or we will call the cops!
Thank God we are locals doing a staycation for our wedding day. But we were now thrown the huge stress of getting our stuff packed and getting home safely at 2:00am on the night of our wedding.
We then tried to call the following two days and not a single person from the hotel answered their phones. We tried calling Emily's number directly and it appeared to be blocked and went straight to voicemail. We tried to call the front desk and no one would pick up. They completely chose to ignore us even though we left voicemails and sent emails. We had to wait until Wednesday the following week to hear back from them.
The Fusion hotel handled the situation very poorly, both the days leading up to our stay and the days following our stay. I would never recommended anyone to stay here. Every person we encountered along the way was rude. The more we talk to our guests the more bad stories we hear with check in or other things. If the hotel staff had training on how to handle situations by defusing them rather than escalating them. We could have sent our guests to their rooms and stayed the night of our wedding. We then would have stayed there for our pool party the next day spending hundreds at the hotel with our wedding guests.
Instead of the pool party at the hotel the day after our wedding. We had to last minute host 40 people at our house. Not the stress free staycation we planned on having for our wedding weekend. The Fusion Hotel is the worst hotel we have ever been to from start to finish. So much for Fusion 2.0 more like Fusion 0.2.
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