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#115 out of 277 restaurants in Hilo
($), Steakhouse, Wine Bar, Bar
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Location Icon 71 Banyan Dr
Hilo, HI 96720
Phone Icon Phone: (808) 969-6470
Neighborhood Icon Neighborhood: Hilo

Hours

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Restaurant Details

Delivery
No

Payment
Credit Cards Accepted

Parking
Yes

Good for Kids

Attire
Casual

Alcohol
No

Reservations

Cuisines:
Steakhouse, Wine Bar, Bar

Price Point
$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Outdoor Seats

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Reviews for WSW the Steakhouse

#115 out of 277 restaurants in Hilo
#1 of 2 Steakhouse in Hilo

Top Reviews of WSW the Steakhouse

review_stars 01/12/2024 - MenuPix User

review_stars 08/22/2023 - Kuulei
On August 19th, 2023, celebrated my 23rd anniversary with my ohana. Left CheeHoo Festival early for dinner @ WSW. The younger gentleman at the front switched to my name. That was nice of him. I didn’t get his name.

Seated a few minutes before our reservation time. Our server, Pikake, was very polite. We were given water to sip while we looked at the menu. Took 40 minutes for appetizers to arrive. Side Salad was just that. Nothing special. The hubby & son loved the Bone Marrow. No complaints there. We all received a Coke each. No refills on the soda. However, we were offered once for a refill of water.

Our order:
Side Salad w/Ranch @ $5
Bone Marrow @ $15
8 oz. FILET MIGNON w/Garlic Mash @ $44
8 oz. FILET MIGNON w/Garlic Mash @ $44
12 oz. NEW YORK STRIP w/Loaded Baked Potato @ $45
(All with the WSW Steakhouse Truffle Butter)

Excited to finally try this place (we were so hungry too). We waited an hour and were telling each other, I’m sure it’ll be bomb af. As the food came out I was completely mortified & embarrassed. What a joke. Our food was served on a huge white plate. Just the meat and potatoes. No garnishes, no bedazzle. LOL. NOTHING. It was so bare. I couldn’t even look at the plate until it was placed in front of me because I was afraid my disgust would show on my face. The “truffle” butter was served on the side in a cup.

The steaks were so small & dry. I know Filet Mignons aren’t big, to begin with, but oh my was I disappointed with what was before me & my ohana. We’re big on trying new places for Steak & Potatoes. This was by far the worst place EVER! My son drenched his steak w/the “truffle” butter (I quote cause it's really just butter, nothing truffle about it) to try & get it down & nearly choked on it. I took one bite & knew even before that when I cut my piece that it was going to be terrible. The dictionary does not have enough bad words to describe the food that was served to us.

I was able to fit my Filet & Garlic Mash on the appetizer saucer. YIKES! Pikake came over to see how we were doing & I voiceed my disappointment. I let her know that the steaks seemed as though they had sat out for 2 days & then microwaved to warm before it was brought out to us. I told her we were not happy with the dishes we were given.I stated we were celebrating our anniversary & this was not what we expected for a high-rated establishment. She did apologize & let us know that she would let the manager know.

About 5-10 minutes after sitting there (still hungry, almost to hangry) the manager strolled over. He made it seem like he wasn’t coming directly to us. So I was like um are you the manager? He did not give me his name but was able to get it from another worker. I let Nahoku (manager) know the same thing that I told our waitress (Pikake). He apologized & asked if we wanted him to box up our food. LMFAO. REALLY???? We declined. He took our food & left us.

Our waitress came back & I told her we were ready to go. I was close to just walking out & not paying for the check. However, because I have integrity we stayed & waited. We were told that the manager would not refund our check. We did say that we didn’t have an issue paying for the foodies that we did eat, which were the Side Salad & Bone Marrow.

Nahoku did take off the dinners from our balance, however, from a business end of things, we should have been comped for the whole balance. I have never been so disappointed in a restaurant. I would NEVER suggest ANYONE to eat here. We sat there for hours, looking forward to a nice steak dinner for our anniversary & left hungry. We could have stayed at the festival, eaten at the food trucks, been satisfied & sated, and not missed a portion of the festival.

On our way home we stopped by Mcdonald's for food but weren’t able to because by that time there was only a drive-thru option. I have a large truck & cannot fit in the drive-thru. So, we went home, showered, & went to sleep hungry. What a disaster.

My suggestion for anyone looking for a good place: PINAEAPPLES! So far this is the best place that we have eaten at. The service was amazing, the food displays were great, the meals were delicious & memories at Pineapples for lifetime. The only thing that compares with the two restaurants are they will not easily be forgotten…Pineapples for a good reason & SWS for a bad reason.

We PAID $27 for appetizers & tipped Pikake $10 for her service. Had we not said anything, we could have easily paid $150+ (minus tip) for a bad memory & a bad taste in our mouths. WSW please do better. Being short-staffed or late at night is not a good enough excuse for what you are serving at your establishment. #someshame #shameonyou #donoteathere

The following day we did an anniversary redo. We bought our own Filets & made our own anniversary dinner at home. @WSW this is what your meals should look like. #youbettahlearntoday

review_stars 07/05/2023 - MenuPix User
How can you advertise your restaurant as being ($)? I have dined there several times and i wish it were so!


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