Kay's Ice Cream

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6200 Chapman Hwy
Knoxville, TN 37920 (Map & Directions)
Phone: (865) 659-4076


COVID-19 Alert: Hours and menu options may be affected due to the COVID-19 corona virus. Please contact the restaurant directly for updated info.

Sorry, we don't have hours for this restaurant yet. We'll be updating the hours for this restaurant soon.

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Additional Dining Info

Price Point
$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)


Cash Only

Parking Lot

Good for Kids





Outdoor Seats

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Top Reviews of Kay's Ice Cream

2.5 stars - Based on 9 reviews

review_stars 02/20/2020 - Kella
I have loves chocolate chip icecream my whole life and when I thank of chocolate chip ice cream I thank chips all thru it little small chips every weres not these big chunks of chocolate that you have to bite and are hard as a rock you should not have to chew your ice cream up the box looks great how the ice cream should look in the inside but I'm very upset with this ice cream if I wanted vanilla ice cream and chunks of chocolate I'd bought just that. But I didnt . So there for I'll never by your ice cream again it's very misleading and frankly its n ok that good.

review_stars 01/23/2020 - MenuPix User

review_stars 09/14/2017 - Dana s
Very disappointed, I am a transplant from Chicago, I have bought your waffle cone ice cream from a grocery store 3 times, 3 strikes your out. Do not call it waffle cone as there is virtually no waffle cone in the ice cream. Maybe you need to check on your quality control personnel.

review_stars 05/30/2013 - Elizabeth Cooper
We took our 3 kids there last week for ice-cream as its a local mom and pop place and we believe in supporting those kinds of shops. I walked in at 5 with 3 kids and said at the counter its nearly dinner time just get one scoop. There was an employee standing RIGHT there with my 3 kids a foot or so away. So the youngest picked his flavor and said one scoop please I heard him. Not only that, his sister heard him too because trust me with a sister right next to him he wasnt going to get MORE ice-cream than she was! Then when the kids were settled my hubby came up to order and asked for 2 and I told him no the kids all got one, be a good example and get one. Thats when the man behind the counter began to argue with me and make a scene right in front of my children. He argued and argued with me over one lousy scoop of ice-cream. I had over 60 dollars in cash so it wasnt about the money; it was about how to treat a customer. When I went to pay I was trying to point out how I have customers at my own family run business and we would never act like that and he said IF YOU DON'T LIKE IT YOU COULD LEAVE AND GO SOMEPLACE ELSE" I was shocked anyone would act so inappropriate!!!! I will never ever go there and will take my kids to Sonic instead.

review_stars 04/04/2013 - turtle d.
I've went 2 this shoppe my whole life....its the only kays icecream...and the only ice cream shoppe I no of in south knoxville.....its family owned....and a fun family place 2 go...also the bakery next door is a great treat 2 add 2 a shake or scoop of icecream......they also can make any flavor into a shake or malt.....and have a large menu for lunch or dinner.....try the full house or a chilli cheese fry platter......yum.......I gave it 5stars and id give it more if I could.I look fwd 2 going again takin friends & family....( btw they also hava soy based burger that is 2 die for.) MY FAV STOP IN SOUTH KNOXVILLE FOR OVER 30YEARS + thanks guys!

review_stars 02/04/2013 - Lisa
I brought my mom in today as i always do once a week. I wasn't satisfied with the fries, they were unfit to eat. I inquired with the manager the grease may need changed and her reply was " IF YOU DON'T LIKE IT YOU COULD LEAVE AND GO SOMEPLACE ELSE" I asked for the man that owns the rest. she raised her voice and told me to leave and don't come back. I was devistated that a manager would act so inappropriate!!!! I will call the proper authorities that the food was unfit to eat since she obviously don't want to address the problem!!

review_stars 02/04/2013 - Jeanie
My kids have been wanting to go there and eat. I told them how good the food and ice creams used to be when my mother took us there as kids. If people are being treated that way then I'm sure NOT taking my kids there. There is enough cruelty in this world! If your going to own a business treat people with respect! If your food tastes like crap then you should be willing to take the criticism and fix the problem!

review_stars 07/21/2011 - Ron
I tried the Fried Bologna Sandwich, washed it down with a Small Diet Coke, and went away real happy to have only spent about $3.00! The sandwich was delicious and prepared with care. The staff was friendly and personable. I will definitely be going back tot try the burgers!

review_stars 05/16/2009 - Susan Caroway
This place is the best!

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