Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
Yes
Cuisines:
Diner
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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01/04/2020 - J. Watkins
The two stars are for the general manager. She is rude, nasty and has zero customer service skills. I'll explain, we drove an hour to the diner in Hagerstown to purchase a gift card for a friend. It was 8:30PM on a Friday. The server told us to purchase the gift card at the register. The cashier stated she did not have access to the gift cards because the general manager locked them in her office. The cashier called the general manager at home to inquire about it. The general manager told us we had to come back the next day. When we explained that we were an hour away and could not come back, she turned rude and said she was in bed and would not be coming out at 9PM at night. She told us to buy the gift card and she would make sure it was in the register for our recipient. We did just that. My husband called the next afternoon to make sure the gift card was in the register. The general manager was angry that my husband called to check. When he asked why she doesn't leave the gift cards for her night staff to sell she replied "I'm not going to defend my business decisions to you. Now, do you want the gift card or not?" When my husband (who was on speaker phone) gave the name of our recipient, the general manager cut him off mid-sentence by snapping "I got their names." WOW, just WOW! She was yelling at him for her poor business decisions. You sell gift cards, but you don't put them out for customers to purchase?
We have dined there a number of times. Overall the food is good, typical diner food. Portions are great. Good variety. Servers have always seemed nice to me.
However, the night manager and especially the general managers are a disgrace to the hospitality industry. I can't even believe the owners even allow this nonsense. I will think twice before I go back. I will not support a business that does not respect their customers.
11/06/2018 - Robin Calfo
Just five minutes ago our office called to place an order for lunch. I introduced my office to this place today. I called and place a lite simple order and was told that they do not take preorders on phone w/o a credit card. I said fine and waited for the person who would take my card. I was disconnected. I called back to give them the number and was blasted by the woman. Literally slammed because I would not need the order for an hour. we are a office and always order ahead to give the restaurant time to prepare the order. the Lady's response to that was "WELL NOT ON MY WATCH! I HAVE BEEN HERE 14 YRS AND NO ONE HAS EVER CALLED AHEAD LIKE THAT! " "How would we ever keep that straight?
In my shock I told her to cancel the order. What a sad sad little woman to be that nasty and mean. When I told my manager she said it must have been the same one who was so rude when she called about specials.
This office will never order from this restaurant and I will continue to make sure others are aware of their fate should they go there.
09/07/2017 - greg/high caliber arms
I have visited this establishment several times a week and enjoyed the wait staff and food. I will no longer eat here since the restaurant has posted a policy of no firearms. I require my staff to carry firearms for our safety and to keep firearms out of the hands of criminals.
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