Delivery
Yes
Payment
Accepts Credit Cards
Parking
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
Catering
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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03/29/2020 - Jason
We decided to get married in a park, which proved to be a logistical challenge for dining. We decided to have our formal dinner the night before at a restaurant, and selected Modern Tortilla to provide their food truck for the park at our wedding reception to make things easy.
Vivianna invited us to try samples of the food for the wedding. When we got to the location, they seemed ill-prepared. We requested a vegetarian option but most of the ingredients at the tasting were substitutes? The food was ok. Benefit of the doubt, this was just a small tasting so maybe it wasn’t their best foot forward. It was like what people in Nebraska think authentic Mexican food might taste like. But we thought that was probably fine as we have a lot of guests from back East that aren’t accustomed to spicy food. As a local I wouldn’t recommend it for Mexican cuisine.
When the CDC issued guidance for groups no larger than 50, we immediately canceled our wedding. We contacted Vivianna at Modern Tortilla within 24 hours of the CDC recommendations to cancel our event. Phoenix shortly after issued an advisement for groups no larger than 10. Obviously we cannot host a wedding. All of our food, venue, and other vendors were fantastic and immediately issued a full refund to us with no hassle, except Modern Tortilla. We will be rebooking with all of them when we can reschedule our wedding, hopefully in April 2021.
Modern Tortilla was the ONLY vendor we had that did not refund us 100%. Vivianna replied to our email that they had a 90% loss in business and could not afford to refund us the full amount, only half. With the exceptional circumstance of a global pandemic, this is unreasonable. Food for a taco plate isn’t normally ordered five weeks in advance of the event (60-70 guests). In fact, we hadn’t even gotten to the point where they had even asked us for a final headcount, so we know we didn’t cost them any money food food or staff. We really thought at the most they would ask us to pay $20 for the sample food (totally fair though not a best practice). Instead they kept over $300 of money that is not theirs.
They did offer us to reschedule for 2020. The soonest we can try again is 2021 with most guests traveling from abroad or out of state. If you’ve ever had to cancel your wedding with five weeks notice due to no fault of your own, then I’m sure you can understand what an incredibly stressful and upsetting time this has been for us. A years worth of work has gone out the window, along with our dream wedding surrounded by our friends and family. Modern Tortilla can’t refund our $300+ that they have done NO work for, and purchased NO goods to fulfill our contract, telling us they can not afford it. How am I supposed to believe you will be there later this year when you’re telling me 90% of your business is gone?
Is it good for the customer? No. The customer is out money for no service rendered.
Is it good for the business now? Yes. The business keeps $300 as pure profit with no cost of goods or services rendered.
Is it good for the business in the long term? No. Ultimately the business loses a $1400 sale. And sends an upset bride and groom out into the world to share their story.
I wish this review could have been four stars (sorry not five, but the food) and I could be extolling the virtues of a company doing the right thing, but they made a bad situation worse for us.
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