Delivery
No delivery
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
Bakery,
Breakfast,
Brunch,
Sandwiches,
Subs
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Cafe And Bakery in Mesa, AZ
04/08/2024 - MenuPix User
02/15/2014 - Rachel
I ordered both my wedding cake and groom's cakes from Sassy's Cafe & Bakery in Mesa. We didn't run into any issues ordering the wedding cake.
When I called back to order the groom's cake, it was a nightmare situation. The first time I called, I was told they were too busy to do a cake consultation (it was a week or two before Christmas) and to call back in January after the holiday break. I called back again in early January and the owner was not available, they were out and I was asked to call back again the next day. No one ever offers to take a message and have them call you back - they always ask you to call back. I called back again, still, no response. At this time, my finace took over and tried to call to set up the consultation and they told him to email his request to the email on the website, so he did. The email bounded back. He followed up again to find out that the email address on the website is wrong - it's an outdated one they don't use anymore and haven't corrected and don't forward to one they do use. They gave him a new email address and he sent the request and a week later, he still hadn't heard back. I called to follow up again as by now, it was a little over two weeks before our wedding and we still didn't have a quote for his groom's cake. This time, the staff told me I had to wait until Monday or Tuesday because the owners were out, someone had surgery and no one on staff could help me. At this point, I'd been trying to order the cake for over a month. It was becoming a very stressful situation which made me wonder if I'd make a horrible mistake by having ordering my wedding cake from Sassy's Cafe & Bakery.
Thankfully, the pastry manager found out about the situation and she followed up with me immediately. She was fantastic and had me email her the pictures again for a quote because the owners hadn't gone through the email yet because of one having surgery (I understand people have surgery but have a backup plan in place that keeps your business moving while you're out - it's called delegation folks, successful businesses everywhere do it, give it a try). Working with the pastry manager, I got the cake quoted and ordered (the Monday before my Saturday wedding - talk about stressful but at least it was ordered). I finally felt like it would be ok...unfortunately, the delivery driver had to swerve in order to avoid an accident on the way to my wedding reception and the wedding cake and groom's cakes were both in the car. The top tier of the groom's cake was damaged and couldn't be presented. It had to be removed from the cake and only layers two and three were displayed.
I was told I'd receive a complete refund for the groom's cake, just call them on Monday when they opened. The wedding cake looked beautiful however, the pink champagne cake, which is their specialty cake, and was the most amazing thing I'd ever tasted when I had it at the bridal fair, was not good when it was served at my wedding. I was so disappointed. It was over baked and dry. And, it didn't have the right frosting on it. There were four of us who tried it at the bridal fair and each of them commented that what I got wasn't the same cake as we'd had there. After all that hassle and stress, we ended up with one damaged cake that was missing a layer and a dry, not so tasty wedding cake with the wrong frosting.
Unfortunately, at no time did the owner ever attempt to remedy this situation, they never even took my call. Nor did they return the messages. Every time I called I was told they were out and would call me back within the hour but they never did. Finally, I got in touch with the pastry manager again (thank goodness for her) and she apologized for the fact that the owners hadn't returned my call or taken care of the situation, she'd told them on Saturday what happened. She apologized profusely and agreed to refund both the groom's cake and the cost of the pink champagne portion of the wedding cake since it wasn't good. She tried to make the situation right. She then had to call me back a few minutes later because the owner wouldn't let her run the refund until I returned the cake stand??? No one ever mentioned that we needed to return a cake stand - we paid for delivery on the cake. I thought that covered everything. I'd left it in the room at the wedding venue with the other items that were being picked up. I was surprised but you know, with their terrible communication, I shouldn't have been surprised that we weren't told. We returned it, they gave us the refund. I will NEVER deal with Sassy's Cafe & Bakery in Mesa again. NEVER.
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