Reviews for Subway Sandwiches & Salads

06/16/2020 - T
DO NOT use their app, or expect customer service.
I placed an order (5/30/20) online and the order went through twice - I was charged twice. The store very responsibly called me to verify and I did not receive both orders. As a manager was not in the store, they were unable to refund the duplicate order. I was told that on Monday or Tuesday a district manager would call me back to take care of the issue. This did not happen.
Over the last two weeks, I have attempted contact repeatedly via email, messenger(s,) FB, Instagram, Twitter, the online customer service portal, and even tracking down a corporate voicemail box. Over TWO WEEKS of this! I would very much like to get the second charge back, as I did not order it, nor did I receive the food. You took my money, but did not provide goods in return - then have actively avoided responding to any of my many attempts.

As a customer, I have gone above and beyond attempting to get any form of response. Anything.
What kind of company forces it's customers to go to these lengths? I'm utterly appalled.