Reviews for Fancy Chinese Cuisine

05/18/2024 - Keila W.
MUY BUENO

06/20/2021 - MenuPix User
Customer service is absolutely trash. Came here to order two lobster combo's, one for 6 people and one for 4 people. One combo came with Sweet and Sour pork and I told them I can't eat pork if that could be changed to chicken. They told me no and to order sweet and sour chicken as a separate dish. Price of both dishes a la carte is the same price but they wouldn't do it. Spoke to manager and still wouldn't do it, says they can't. I told them to cancel my orders then. But they didn't care. $200 of business during a pandemic waved goodbye rather than accommodate customers simple request. What kind of trash business management is this? Save yourself the frustration and go somewhere else.

02/09/2021 - MenuPix User
I asked the waitress to skip the ginger on all my dishes as I have severe allergy to ginger. I repeated my request twice to make sure no ginger in my order and stressed to her about my allergy. Brought my meal home....Ten minutes into my meal, my lips started to puff up and had trouble breathing; thank goodness I have an epi pen with me. I checked the takeout and found pieces of ginger in all my dishes. I called to complain and the person who answered the phone just hung up on me.

11/04/2020 - MenuPix User
I would rate Zero if I could. It has been my worst experience at a restaurant. Today I was waiting for my orders there. I was told to check back in around 10 minutes but over 20 minutes they were not ready yet. Due to my time schedule was tight so I asked a waitress if my order could get ready sooner. They checked and told me not ready yet.
Then I waited there and said nothing.
After I picked up my order and went to a corner table packing my stuff before leaving, I heard the waitress said I was Crazy and Idiot in Cantonese. She didn't know I was still there.
So I explained to her i was rush according to a schedule, and I never blamed them being slow. I was a customer without complaining, so definitely she shouldn't Verbally Abuse a customer like me.
The boss and manager (a man) told me over 80% of their customers were satisfied and Asked me to Leave the restaurant Immediately, Otherwise He will Call the Police. I was quite shock to what he said.
The Abusive Waitress/Receptionist never apologized and turned her face aside when I was talking to her manager. They didn't feel bad or wrong about what they did to the customer at all. No wonder this manager/boss trained Abusive staffs.
I will never go there and not recommend anyone to go there for the meals. People want to spend money on enjoying delicious food without being verbally abused behind us. I would go to the restaurants being grateful and appreciative for their customers.