Reviews for Chick-fil-A

07/09/2020 - MenuPix User
I had an awesome experience at the chick fil a in Greece NY. The customer service was unlike I've encountered in a fast food setting. Everyone was very courteous and helpful. I'll definitely be coming back again!!

03/01/2019 - Mike
I visited this store today 3/1/19 via the drive thru.
CFA - May I have a name for your order?
ME - Mike.
CFA - May I take your order?
Me - Chicken biscuit, a grape jelly and a medium diet coke.
CFA - Can you repeat your order please?
Me - What part?
CFA - All of it.
Me - Chicken biscuit, a grape jelly and a medium diet coke. (Much slower this time)
CFA - Your total will be $5.12.
I drive around and when my turn comes I hand the young woman my credit card. She then hands back the card while joking with co-workers never bothering to look at me. A short time later she hands me my order. I drive around to the parking lot to prep my biscuit and discover she gave me strawberry jelly instead of grape. Mildly annoyed, I return to the window. I hand back the packets to another CFA.
CFA2 - May I help you?
Me - This is not Grape.
CFA2 - I'm sorry sir.
She hands me the correct condiment. I drive off feeling less annoyed because CFA2 seemed concerned and was more professional. I take a sip of my soda and discover it is regular coke and not diet coke. Now I'm a bit pissed because have to go back to the store ( I was already down the road). I drive back up to the window.
CFA3 - Is there a problem?
Me - I would like to speak to the manager.
CFA3 - Just a moment please.
She goes and gets the manager.
Manager - How may I help you?
Me - This is my third trip thru this drive thru trying to get a very simple order corrected (as I'm handing him back the soda).
Manager - OK.
I'm thinking "OK"? WTF? He hands me back my drink. So I try again.
Me - Sir, it has taken three tries to get this order right. Not good.
Manager - Got it.

End of transaction.

Apparently the manager (I use that term loosely) could not be bothered to give a basic apology for a clearly poor experience.

The people of New York are getting cheated by this type of unprofessional service. For the past 20 years Chick-Fil-A has given me service that is unparalleled in the fast food world. Maybe they decided rapid expansion is more important than providing the quality service and products that made them famous throughout the south and beyond.