Reviews for Pinoy's Best

10/16/2022 - AC
Pinoy's Best is Such a Disappointment!

It's false advertising.

Because they are not Pinoy's Best!

Earlier this week, I went to Pinoy's Best Cafe in Kapolei, and I could not believe the lack of customer service but also the poor quality of the food being sold there for an outrageous price.

I called their number, and they don't have a working number to order or to see what they have.

I arrived at the store at about 730 pm all of the food looked old and drying out.

The server / supervisor Renz said the food was delivered in the morning, and nothing is cooked on location. I called my wife, and she wanted to try the pork adobo and the pinakbet. I did not order anything for myself.

I told supervisor Renz that the food looked old and I can't believe they would charge full price. He gave me portion sizes of a baby's hand for my 2 choices and then 2 scoops of rice the size of 2 softballs. I questioned him about the portion size, and he said his Manager Maria told him that is the portion size. I told the server to tell his Manager Maria that I would be posting a review.

After leaving I decided to pickup a Kalbi veggie plate from Pearl Korean Barbecue, because I wanted my wife to have a good meal.

My wife said Pinoy's Best rice was gummy and the portions were tiny and died out.

The following day I received a note from Maria apologizing and to come in, and she would make it right. I decided to post a review because they need to improve food quality and customer service. The food is in trays and doesn't have any cover, so it is exposed to the elements for 14+ hours. Now that's old!!

They opened the Kapolei location August 29th 2022 and to not have a working phone is inexcusable when I told this to supervisor Renz he gave me his cell 8086799082. I called the number and he does not answer. I left a voicemail but he never returned my call.

I would be happy to remove this review.

If they train employees how to greet and treat customers.

The Food needs to be cooked there and not 14 hours old.

I can't see paying $24 for what I received. for a gummy rice plate with a table spoon of sides.

I prefer to drive to Waipahu and go to Thelma's, where the food is fresh and the service is outstanding.