Reviews for Einstein Bros Bagels

04/06/2022 - MenuPix User
We love Einstein's, however our local store at 1919 S. Gilbert Rd, Mesa, AZ 85204, is absolutely disgusting and they don't care one bit about their customers' experiences. This location has been going downhill for the past 3-years. When I went this morning 7:15, as always the outside patio was disgusting. The garbage was overflowing so it obviously wasn't dumped at end of shift the day before, or that morning. The spills are caked on the tables, chairs, and ground, from lack of ever cleaning. One spill on top of another spill, on top of another spill. How hard is it to power wash the outside? wash a window? throw out the trash? pick up the litter? Or even just care a little bit?

The front doors are in terrible condition and going so horribly it makes your skin crawl. There was a pink bathroom rug flung in front of the door and doubled over, so you tripped on it on the way in. Not one of the employees bothered to go out and move the tripping hazard even after they had been open for a while.

When I called to complain and ask if they were going to do anything about how terrible the conditions have become there, the shift supervisor "Eric", hung the phone up on me. Apparently he doesn't have time or care about loyal customers who come every week. This place is an embarrassment to the Einstein and Panera brand, they should be ashamed of themselves.