Delivery
No
Payment
Accepts Credit Cards
Parking
Good for Kids
Attire
Casual
Alcohol
Reservations
Cuisines:
Seafood
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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09/14/2013 - Serenity
"Next time, leave the hair in the fish"
There won't be a next time. I very recently went out to eat at Henry's Fish & Chips, hoping to have a pleasant, drama-free evening when all I got was a very unpleasant meal and horrible treatment from the owner of the restaurant.I found a hair in my food, alerted the waitress, and told her I would like to have the food replaced but to go. She acquiesced, but when she apologized for the problem, I offered that she might comp a rice pudding( $1.49) for my troubles. She then went and asked the owned if that would be do-able, returned to me and said no, that would not be possible, claiming they had already given me free food, although i still paid for the hairy food they replaced. I was shocked at this, thought it a misunderstanding, and so called the owner the next day to clarify and elaborate on my concerns. He already knew about the situation, told me none of their waitresses have blond hair, when in fact the waitress who was serving me did, although the hair was actually dark brown, and everyone there, except for my waitress, had brown hair. I also inquired as to why he refused to give me even a free dessert priced at $1.49 for my trouble. He told me they had already given me free food, although I paid for it! The owner also accused me of planting the hair in the food, telling me the reason the waitress told me to leave the hair in the food was so they would know i hadn't just put it there. Obviously, that makes no logical sense. Why wouldn't I examine the item in my food to find out if it was hair, rather than just put it in my mouth? I was explaining to the owner the merit of customer service, when he told me he did not want my business or money, and that he didn't care if I ever returned. He said a lot of literally stupid things in that vein as the conversation went on, even telling me I burdened them with using a coupon, that they had sent out because they clearly need the business! He subsequently hung up the phone on me. You shouldn't own a business if you don't know what customer service is!
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