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Pastrami King

($$)
85% say Yum
20 people voted
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196 Merrick Rd
Merrick, NY 11566 (Map & Directions)
Phone: (516) 377-1100
YUM
85% say Yum
20 people voted

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Restaurant Description

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Hours: Mon: Closed, Tue-Thu: 11am - 9pm, Fri-Sat: 11am - 10pm, Sun: 11am - 9pm

Delivery
No

Payment
Credit Cards Accepted

Attire
Casual

Alcohol
Beer and Wine

Price Point
$$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Parking
Street

Good for Kids
Yes

Reservations
Yes

Outdoor Seats
No

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Reviews of Pastrami King

review_stars 10/06/2014 - Lori B
One Star is **SO MUCH MORE than it deserves!**

I went in there extremely upset to start with. My Mother had just died and they wouldn't deliver the Shiva Platters "because they were backed up with deliveries"...It was the Friday of Yom Kippur...REALLY?? If you are going to be busy, hire another driver temporarily.

When I walked in, I had to say **4** times that I was picking up an order and waiting to talk to the manager. I still had the dirt on my hands from burying my mother and I had to deal with this to boot! Not a good start!

The manager walked into the room and said "Hi. honey. How can I help you?" Strike 1
After stating my case, he asked me if I wanted the order or not...I said of COURSE I want the order, I have 25 people coming back to the house!" I then made statement that Ben's Kosher Deli would have bothered to deliver the order (the location was the grand total of 3 miles away!) He told me that we had the option to go to Ben's, and that it wasn't his problem. Again, I told him to manage and that if he was going to be that busy to hire another driver if they knew they were going to be busy. Things started to escalate. Voices were raised, admittedly, it was by BOTH of us.

I was threatened with the order not going in my car, but back in the kitchen. Strike **2**! I got in between the order and the people standing there, the manager included and told him I would be MORE than glad to call the police. I asked him if he knew what Social Media was...he stated "If I see any kind of review ANYWHERE online, I'm going to sue the person who's name is on this order!" I stated that he could only sue if it was slanderous (it has to be a lie to be slanderous!), and I'd like to see him try. There were no serving pieces (tongs/spoons/plates/napkins) in with the 2 platters of cold cuts (Pastrami, Corned Beef and Turkey), 4 bowls of salad (2 potato and 2 coleslaw), 2 bowls of pickles (both half sour and garlic dill), assorted dressings (mustard and russian dressing) and 2 bread platters (both rye bread and club rolls which looked like Italian Bread cut into 4 inch chunks)). I told him to "Make it right and give me everything I need, including serving pieces" as I put the boxes in my car. Someone went into the kitchen and came out with a plastic bag. he *underhand* tossed it to me and said "Now get the hell out of my restaurant". STRIKE **3**! (OH, and BY THE WAY, there were plastic forks, knives, spoons, paper plates and napkins in the bag...STILL NO SERVING PIECES after being asked for *specifically!)

My family has been going there for the better part of 15 years. We are **NEVER** any less than a table of 6, if not a table of (up to) 10. The bill is *always* at least $100.00. I told him that it was the last time that he would ever be seeing business from my family.

I wasn't asking him to deliver a can of soda and a kinish...this was a $250.00 plus order...

The individual in question has *NO* management skills, nor does he deserve my family's business, or, in MY humble opinion, ANY orders for catering after the treatment given. I will swear to any and all statements in court if necessary...I'd like him to attempt to sue when everything here is the truth...the only thing he didn't do was actually lay his hands on me!

Really, go to Ben's Kosher Deli. Their managers know what customer service is!

review_stars 12/27/2013 - pfen
1 star is more than it deserves. the food was nothing to rave about at all but the service was terrible. after 1 person in our party ordered something that they didn't like, the waiter's best offer was to wrap it up to take with us. I asked for the manager who came to the table to tell us that there was nothing wrong with the dish and it wasn't his problem if the person didn't like it.

What a terrible way to treat a paying customer. He had a bad attitude and obviously we would never go there again. we will also warn our friends to stay away from Pastrami King.

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